A Letter to Our Patients & Community

This is not an easy letter to write.

After years of serving this community, we have made the deeply difficult decision to close WholeLife Authentic Care in the coming weeks.

This letter shares what led to this decision and what it means for you.

This decision carries more than logistics. It carries relationships, stories, and years of walking alongside families in some of their most vulnerable moments.

WholeLife was never meant to be a typical medical practice.

It was built on a belief that now feels increasingly rare—that healthcare should be personal and rooted in relationship. That NaProTECHNOLOGY needed to be available. That patients are more than symptoms. That healing takes time. That dignity matters.Over the years, thousands of patients entrusted us with their care. Many of you came to us after feeling unseen, dismissed, or rushed in other settings.

At WholeLife, we tried to do something different.

We slowed down.
We listened.
We stayed.

WholeLife became a place where parents could bring their children and feel understood. A place where complex stories were taken seriously. A place where care was built on trust, not timelines.

And because of that, it became so much more than a clinic. It became a community.

But sustaining this kind of care within today’s healthcare system has become increasingly difficult.

Insurance reimbursement does not reflect the time, depth, and relationship this model requires. For years, we carried that gap because we believed so deeply in what we were building.

And many of you carried it with us.

To our donors—your generosity made this possible.

Simply put, WholeLife existed as long as it did because people believed in it and fought for it.

But over time, the gap became more than a challenge—it became a structural reality.

In the past year, we were advised that, nationally, family medicine and OBGYN practices lose nearly $300,000 per physician per year within an insurance-based system. Over time, this has led many independent practices to close or be absorbed into hospital systems—reshaping the way care is delivered and experienced by patients.As we evaluated our own model, it became clear this was not a gap we were going to be able to close. The cost of operating an independent practice continued to outpace what reimbursement could support.

Donor support, which began as a bridge, grew into an essential part of sustaining the practice—ultimately reaching a level comparable to one of our primary service lines.

Even then, the gap continued to widen.

At WholeLife, we worked tirelessly to close that gap.

In recent years, sustaining the practice required raising nearly $500,000 annually just to continue operating in the way our patients had come to rely on.

And even as we grew—serving more families, expanding access, and becoming stronger operationally—the financial need continued to grow alongside the demand for this level of care.

What began as a gap we could carry slowly became something much larger than any one practice could sustain.

We explored every possible path forward. We did not arrive at this decision quickly or lightly. But ultimately, we reached a point where continuing in this model was no longer sustainable.

Closing WholeLife is not a reflection of a lack of impact.

We wish deeply that there had been a way to continue this work within a sustainable model.

It is the result of a system that does not easily support this kind of care—but we will carry this with dignity to the end.

We want to make this transition as clear and supportive as possible for your family, so below are important next steps.

What This Means for You

Family Medicine & Pediatric Patients

Dr. Weiss’s final day at WholeLife will be May 30th.If you would like to continue care with Dr. Weiss, he will be practicing at Restore & Revive. Please note: this practice operates on a cash-pay model.

For pediatric care, you may also consider continuing care with Melissa Britton, who is now practicing at Harper House in Aledo. Please note: this practice operates on a cash-pay model.

We encourage all patients to select a provider that best fits your family’s medical needs, preferences, and insurance considerations.

OBGYN & Women’s Health Patients

At this time, Dr. King and Dr. Obst are not in private practice.

For those of you who have hoped and prayed for the return of this care, we are deeply grateful for your trust. While we are unable to continue this service line, we strongly encourage you to request your medical records as soon as possible to ensure continuity of care.

If you are specifically seeking NaProTECHNOLOGY care, we recommend:

Dr. Hemphill (Celina)

Dr. Womack with Pearl (Dallas)

We encourage you to confirm services, availability, and insurance participation directly with each practice.

Medical Records Access

Patients may access their medical records in one of the following ways:

Download a personal copy directly through the patient portal under:
My Health → Health Records
(This is typically the fastest option.)

Request records through Privia Health by visiting:
Medical Records Request Form

We encourage patients to download or request their records in advance of establishing care with a new provider to ensure a smooth transition.

A Personal Note

This decision comes after a season that has stretched us in ways both seen and unseen.

Like many of you, I have been walking through significant family health challenges while continuing to carry the responsibility of this work. That experience has only deepened my conviction in the kind of care WholeLife was built to provide—but it has also required more than I ever expected to give.

There have been moments over the past several years where the cost of continuing—personally and professionally—has been significant.

And yet, we stayed.

We stayed because we believed in what this care meant for families.
We stayed because of the patients sitting in our rooms.
We stayed because of this community.

We held on for as long as we could—to keep care accessible, to remain within an insurance-based model, and to protect the time and relationships that define true healing.

WholeLife remained because of this community—because of patients who trusted us, and donors who stepped in when the model could not sustain itself alone.

I am profoundly grateful.

Many of you have reached out with sorrow, asking how you can help in this final season. The truth is, closing a clinic carries its own weight and cost.If you feel called to give one last time, your support is received with deep gratitude as we care for our patients and steward this transition with integrity.

To support WholeLife during this time: www.wholelifeac.com/donate

Thank you for trusting us.
Thank you for allowing us into your lives.
Thank you for being part of this story.

With deep gratitude,

Nicole Havrilla