A Letter to Our Patients & Community

To our WholeLife community,

This is not an easy letter to write.

After years of serving this community, we have made the deeply difficult decision to close WholeLife Authentic Care in the coming weeks.

WholeLife was never meant to be a typical medical practice. It was built on a simple but increasingly rare belief: that healthcare should be personal, unhurried, and rooted in relationship. That patients are more than symptoms. That healing takes time. That dignity matters.

Together, we proved that kind of care is not only possible—it is transformative.

Over the years, thousands of patients entrusted us with their care. Many of you came to us after feeling unseen in traditional settings. At WholeLife, we made the commitment to slow down, to listen, and to care for the whole person—not just the diagnosis.

But behind the scenes, sustaining this model required far more than what the healthcare system was designed to support.

Because insurance reimbursement does not account for the time, complexity, and depth required for this kind of care, WholeLife depended heavily on the generosity of donors to bridge that gap.

To our donors: thank you.

Your generosity carried this mission. It allowed WholeLife to exist.

Because of you, we were able to care for patients in a way that honored their dignity, complexity, and humanity. Because of you, families who rely on insurance-based care were still able to access visits, deeper listening, and truly personalized medicine.

In some years, this community gave over $1 million to sustain that vision.

We could not have remained open for six years without you.

But each year, the need for donor support continued to grow.

Rising operational costs, staffing pressures, and unchanged reimbursement rates created an expanding gap that required more and more fundraising just to sustain day-to-day care. This is not unique to WholeLife—it is the reality facing independent practices across the country.

One by one, these practices are closing or shifting entirely to cash-based models.

We fought hard not to become one of them.

We explored every possible path forward. We worked to preserve this model with creativity, discipline, and the unwavering support of this community. But ultimately, the trajectory of the healthcare environment made it unsustainable to continue.

Closing WholeLife is not a reflection of a lack of impact. It is a reflection of a system that does not support the kind of care we know patients need and deserve.

What this means for you:

• Dr. Weiss’s final day at WholeLife will be May 30th.

• If you want to continue care with Dr. Weiss, you can find him at Restore & Revive

• Medical Records Access:

  • Patients may request copies of their medical records directly from WholeLife through May 30th by calling (817) 838-5433 or submitting a request through our secure portal.

  • After that time, Privia will serve as the custodian of medical records and directions for after May 30th will be posted here.

  • Our team will continue processing record requests during this transition and will provide updated instructions once Privia assumes full responsibility.

On a personal note, this decision comes after a season that has stretched us in ways both seen and unseen. Like many of you, we have walked through significant family health challenges while continuing to carry the responsibility of this work. That experience has only deepened our conviction in the kind of care WholeLife was built to provide.

We held the line for as long as we could—to keep care accessible, to stay within an insurance-based model, and to protect the time and relationships that define true healing.

Most practices like ours have already disappeared.

WholeLife existed because of this community—because of patients who trusted us, and because of donors who made it possible to care differently.

We are profoundly grateful.

WholeLife was never just a clinic. It was a shared belief that healthcare could be better.

Thank you for trusting us. Thank you for allowing us to care for you. Thank you for being part of this story.

With deep gratitude,
The WholeLife Authentic Care Team