A Letter to Our Patients & Community

To our WholeLife community,

This is not an easy letter to write.

After years of serving this community, we have made the deeply difficult decision to close WholeLife Authentic Care in the coming weeks.

WholeLife was never meant to be a typical medical practice. It was built on a simple but increasingly rare belief: that healthcare should be personal and rooted in relationship. That patients are more than symptoms. That healing takes time. That dignity matters.

Over the years, thousands of patients have entrusted us with their care. Many of you came to us after feeling unseen in traditional settings. At WholeLife, we made the commitment to listen—and to care for the whole person, not just the diagnosis.

WholeLife became a place where patients could be heard. A place where parents could bring their children and find partnership, not dismissal. A place where complex stories were taken seriously—and where care was built on trust, time, and relationship.

But sustaining this kind of care within the current healthcare system proved increasingly difficult.

Insurance reimbursement does not fully reflect the time and depth required for this kind of care. Our model prioritized relationship, often asking more than the system was designed to support.

At first, we carried that difference. Over time, it became harder to sustain.

We set out to build an independent clinic that could stand on its own. But over the past six years, the realities of the market made that increasingly difficult.

As that gap widened, WholeLife came to rely on the generosity of donors to help bridge it. To our donors: thank you. Your support made it possible for families to receive this level of care within an insurance-based model.

Simply put, WholeLife existed as long as it did because people believed in it and fought for it.

But eventually, the model became unsustainable. Rising costs and unchanged reimbursement made it difficult to continue long-term—something many independent practices across the country are also facing.

We explored every possible path forward. But ultimately, we reached a point where we could no longer sustain this approach within the current healthcare environment.

Closing WholeLife is not a reflection of a lack of impact.

It reflects the reality of a model that, while deeply meaningful, is difficult to sustain within today’s system

What This Means for You

Family Medicine & Pediatric Patients

Dr. Weiss’s final day at WholeLife will be May 30th.

If you would like to continue care with Dr. Christopher Weiss, he will be practicing at Restore & Revive.
Please note: this practice operates on a cash-pay model.

For pediatric care, you may also consider continuing care with Melissa Britton, who is now practicing at Harper House in Aledo. Please note: this practice operates on a cash-pay model.

We encourage all patients to select a provider that best fits your family’s medical needs, preferences, and insurance considerations.

Important: Refills & Final Appointments

If you are currently under the care of Dr. Christopher Weiss or saw Melissa Britton:

• Please request any needed medication refills as soon as possible

• Submit refill requests through your pharmacy (best option) or the patient portal

• You can also call our office — we are here to help you

Do not wait until the final week, as processing times may increase.

Dr. Weiss does have limited remaining appointments available.

If you would like to be seen before May 30th, we strongly encourage you to call the office and schedule as soon as possible.

OBGYN & Women’s Health Patients

At this time, Dr. King and Dr. Obst are not in private practice like Dr. Christopher Weiss and Melissa Britton, and WholeLife will not be reopening GYN services.

For those of you who have hoped and prayed for the return of this care, we are deeply grateful for your trust. While we are unable to continue this service line, we strongly encourage you to request your medical records as soon as possible to ensure continuity of care.

If you are specifically seeking NaProTECHNOLOGY care, we recommend:

• Dr. Hemphill (Celina)

• Dr. Womack with Pearl (Dallas)

We encourage you to confirm services, availability, and insurance participation directly with each practice.

Medical Records Access

Patients may access their medical records in one of the following ways:

• Download a personal copy directly through the patient portal under:
  My Health → Health Records
  (This is typically the fastest option.)

• Request records through Privia Health by visiting:
  Medical Records Request Form

We encourage patients to download or request their records in advance of establishing care with a new provider to ensure a smooth transition.

A Personal Note

This decision comes after a season that has stretched us in ways both seen and unseen.

Like many of you, I am currently walking through significant family health challenges while continuing to carry the responsibility of this work. That experience has only deepened my conviction in the kind of care WholeLife was built to provide.

We held the line for as long as we could—to keep care accessible, to remain within an insurance-based model, and to protect the time and relationships that define true healing.

Most practices like ours have already disappeared.

WholeLife existed because of this community—because of patients who trusted us, and because of donors who made it possible to care differently.

I am profoundly grateful.

Many have reached out with such sorrow, asking how you can help in this final season. The reality is that closing well carries its own costs. If you feel called to give, your support is received with deep gratitude as we care for our patients and steward this transition with integrity. (To support WholeLife during this time, please visit: www.wholelifeac.com/donate

WholeLife was never just a clinic. Thank you for trusting us. Thank you for allowing us to care for you. Thank you for being part of this story.

With deep gratitude,
Nicole Havrilla
WholeLife Authentic Care